Imad A., Apr 27, 2026

Thank you for reaching out regarding my recent stay on April 21, 2026. I would like to share my honest feedback, as unfortunately the experience did not meet my expectations. Initially, we booked a one-bedroom unit, but we were surprised to find that the room was quite old and did not reflect the standard expected from a 5-star hotel. It honestly felt closer to a much lower category in terms of condition and overall impression. After raising our concern, your team kindly moved us to a renovated section, which we appreciated. However, the new room was smaller and did not include a balcony. While it was acceptable in terms of quality, it still did not match what we had originally booked or expected. Overall, the stay did not meet our expectations, especially for a 5-star resort experience. My wife, in particular, did not fully enjoy the stay due to these issues. I hope this feedback helps improve the guest experience in the future. Thank you for your attention, and I appreciate your efforts in addressing concerns during our stay.

Gareth V., Apr 26, 2026

Great location just a stone throw from Dubai Mall. Facilities and food were great. The staff were amazing.

Omar H., Apr 24, 2026

All was amazing rooms size, staff, service, facilities except the breakfast was very poor compared to other services

Hugh M., Apr 19, 2026

Booked last minute as stuck in Dubai due to flight changes .. great location with awesome staff who were very proactive.. room was clean but a little tired.. No idea what was going on outside th room at 2 am but lots of noise ..

Eman A., Apr 18, 2026

Evey thing is good Food Stay Clean and neat Good experiance in spa Friendly staff Mr. Ahamd thank you in your guidness